1. Regular Warranty Period & Free Warranty Extension
Besides the regular 18 month warranty, the buyer purchased from official Tribit stores(Website & Amazon US and EU only) can extend the warranty to 30 months for free on our website.
Steps: Sign in your account→My Profile→Extended Warranty→Fill out your order number→Submit
Note: The warranty comes into effect from the date the products have been purchased. We recommend to finish the registration within 3 months after you make a purchase, otherwise the extra warranty may not count.
2. 30-Day Money-Back Guarantee for Any Reason
Undamaged products may be returned for a full refund for any reason within 30 days of the date the products have been delivered. Once the returned item arrives back in Tribit warehouse for inspection, the refund process will begin. For refunds, the turnaround time to proceed with the refund will be between 3-7 business days after receiving your returned item.
Within 30 days of receiving the item, if you are not pleased with the product, you can contact our Support Center for a refund. Here's the important info required:
1. Order number & Order platform.
2. The reason for return.
3. Send a clear photo as proof of all the items and original package in a good condition.
Note: Refund requests for the 30-day money back guarantee expire 30 days after opening a warranty claim. For purchases not made on Tribit website and our official stores on Amazon, please contact retailers for refunds.
3. Product Returns/Exchanges for Quality-Related Issues
All quality-related defects on original items are covered by an extensive warranty, starting from the date of purchase. If the product is deemed to be defective, we will be responsible for unconditional repair or replacement.
Note: For purchases not made on Tribit website and our official stores on Amazon, please contact retailers for warranty services.
During the warranty period, if you found any quality-related issues on the items you received, please contact our Support Center to help determine if your product needs to be sent off and direct you to the necessary actions. Please follow the steps below to speed up the process of returns:
a. Provide the order number & order platform.
b. Describe the problem with your item in detail(When and what happened?)
c. What steps you have already taken to resolve the issue?
d. Send a clear photo or video showing the defects or issues(the photo should be taken at a closed distance and in a good lighting conditions).
4. Regarding the Shipping Costs in Returns
a. For quality-related warranty claims, Tribit is responsible for shipping costs.
b. For non-quality related returns/exchanges, the shipping costs must be covered by the buyer.
5. The Cases Not Covered Under Warranty
a. Without sufficient proof of purchase
b. Lost or stolen products
c. Non-quality related issues
d. Expired the warranty period
e. Modifications to any part of the product
f. Repairs through any other unauthorized parties
g. Damage from misuse of products (including, but not limited to: falls, extreme temperatures, improper operations)
h. Purchases not made from Tribit website or official stores on Amazon
Due to policy issues, No. 2 to No.5 points are only applicable to order purchases made from Tribit website or official stores on Amazon US & EU.
The rights of the amendment and interpretation of these terms are reserved by Tribit.If you need any help, please contact Support Center: email@example.com.